Case Study: Transformation of an existing “Customer portal” agile team

2019 Introduction Started to work with a new team in a financial IT company in a bank branch. The company has 5 branches, all located in Germany. It is a large-scale enterprise with around 7,145 employees and a turnover of EUR 1.6 billion . In 2018, they started a new program to transform the enterprise …

Case Study: Transformation of a traditional team “Broker portal”

2018 About the customer – a German insurance company Insurance company X, based in Wiesbaden, is one of the largest insurers in Germany for private and corporate customers. The company has 14,125 employees with a turnover of 16,133 billion Euro. When I started work for this company, the situation was as follows: Initial situation: The …